Flexible Cancellation Policy

Payment & Cancellation Policy

Updated August 2026

Flexible Cancellation Policy

If you would like to discuss rescheduling or cancelling an existing reservation, please email [email protected].

There are no change fees to reschedule a reservation. Guests are responsible for any accommodation price differences between the original reservation and the new reservation.

For this policy, all cancellation periods are calculated using calendar days based on the scheduled arrival date, regardless of the guest’s expected arrival time.

At a Glance

We have designed our policy to be as flexible and straightforward as possible. If your travel plans change, we are here to help.

Deposit and Credit Note Validity

Deposits

To guarantee your reservation, a USD $500 deposit is required per reservation. The remaining balance is due at least 14 calendar days before your scheduled arrival date. If a reservation is made within 14 calendar days of arrival, the full balance is due at the time of booking.

Deposit Validity

If a reservation is cancelled, if the deposit becomes part of the resulting credit note it is subject to the refund rules and Credit Note Terms and Conditions below.

• Reservations originally made before September 1, 2026: Any resulting credit note remains valid for two years from the date it is issued, in accordance with the payment and cancellation policy in effect when the reservation was originally made.
• Reservations originally made on or after September 1, 2026: Any resulting credit note expires three years from the date the original reservation was made, regardless of when the reservation is cancelled.

Payments

We accept Visa, MasterCard, and Discover. We do not accept American Express, personal cheques, or traveller’s cheques. All deposits and payments are accepted in US dollars only.

Splitting Payments / Using a Different Credit Card for the Balance

The balance payment will automatically be charged to the credit card on file 14 calendar days before arrival.

Guests who wish to split the payment or pay with a different credit card must complete their payment 15 calendar days before arrival. Otherwise, the credit card on file will be charged automatically.

Paying with a different credit card, including splitting a payment, can be done using the Guest Statement link provided in your confirmation email.

Paying with Credit on File

If you have a credit note on file, the way you make your reservation depends on the reservation total and timing.

If reserving more than 14 calendar days before arrival

If your total reservation cost exceeds your credit note plus the required USD $500 deposit, you may reserve online as usual by paying the USD $500 deposit. Once your reservation has been made, please email [email protected] immediately to have your credit note applied. Your credit note will then be applied toward the remaining balance.

If reserving within 14 calendar days of arrival, or if the reservation total does not exceed the credit note plus the USD $500 deposit

Please email [email protected] with your requested dates, accommodation type, and guest details. Our Reservations Team will apply your credit note and confirm your reservation.

Please note: We are unable to refund completed payments in order to apply a credit note retroactively.

Reminder: All Voucher Credits issued following the Ashram’s post-pandemic reopening expired on December 14, 2024, three years after the reopening date of December 14, 2021. No Voucher Credits remain valid beyond December 14, 2024.

Wire Transfer Payments (Exception Policy)

Wire transfers are accepted on an exception basis and are subject to a USD $25 administrative fee.

A $500 deposit must still be paid by credit card at the time of booking. This card will remain on file as an approved and authorized payment method for charges due if the wire transfer is not received, and for any incidental charges incurred during the stay.

The remaining balance may be paid by wire transfer and must be received (not sent) at least 21 days prior to arrival.

If the wire transfer is not received by this time, the credit card on file will be charged automatically 14 days prior to arrival, in accordance with our standard payment policy.

Guests must notify Reservations in advance if they intend to pay by wire transfer. This request must be confirmed in writing via email ([email protected]) and must be acknowledged in writing by our team to be valid. If acknowledgement is not received in writing from the Reservations Team, then standard payment terms will apply, and the card on file will be charged accordingly.

Please Note

We are unable to refund credit card payments where a wire transfer is missed, delayed, or not received in full by the required deadline.

The Ashram is not responsible for bank fees, intermediary bank fees, transfer delays, or currency exchange differences.

Refunds

Refunds and credit notes are subject to the course-specific eligibility rules below.

Cancellation 31 or More Calendar Days Before Arrival

Guests may choose either:

• A refund of all payments made toward the reservation, less a USD $55 processing fee; or
• A credit note for all eligible payments, with no processing fee.

Cancellation 3–30 Calendar Days Before Arrival

We will refund all payments made toward the reservation except the deposit, without a processing fee. The deposit will become a credit note. Guests may instead choose a credit note for all eligible payments.

The validity of any credit note is determined by the date the reservation was originally made. Please refer to the Credit Note Terms and Conditions below.

Refunds Are Not Available Under the Following Conditions

• Cancellations or changes made 0–2 calendar days before arrival, including partial stay reductions: a credit note will be issued for all eligible payments.
• Changes made after check-in: a credit note will be issued only for eligible unused amounts.
• No-show: no refund and no credit note.

Refunds will be issued only to the original credit card used for payment.

We understand that flight delays and circumstances beyond anyone’s control, such as severe weather or a pandemic, can affect travel. If this happens, please keep us proactively informed so we can work with you regarding your reservation.

No-show means that the Reservations Team received no notice of the cancellation or reschedule before the scheduled arrival date, or received notice only after that date. No notice + no-show = no refund + no credit note.

Credit Notes

Credit Notes are credited as follows:

Yoga Vacation Program Reservations

A credit note will be issued for the amount paid toward the eligible cancelled accommodation portion of your reservation.

Teacher Training Course / Advanced Teacher Training Course

A credit note will be issued for the amount paid toward the eligible cancelled portion of the course and accommodation.

Other Courses

A credit note will be issued for eligible unused accommodation fees only. Tuition fees are not eligible for refunds or credit notes.

Payment & Cancellation Policy | August 2026

Sivananda Ashram Yoga Retreat | Guest Policy

Credit Note Terms and Conditions

Reservations Originally Made Before September 1, 2026

Credit notes remain valid for two years from the date of issue.

Reservations Originally Made On or After September 1, 2026

Credit notes remain valid for only three years from the date the original reservation was made, regardless of when the reservation is cancelled.

Example

• Reservation made: January 1, 2027
• Scheduled arrival date: June 15, 2028
• Reservation cancelled: May 20, 2028
• Credit note expires: January 1, 2030

All Credit Notes

• Credit notes are non-refundable but may be transferred to another person. Please contact us if you would like to transfer your credit note.
• Credit notes issued by the Sivananda Ashram Yoga Retreat, Nassau, Bahamas are location-specific and cannot be transferred to another Sivananda Ashram or Centre.
• Credit notes may be used for accommodations, onsite course tuition, or online offerings, excluding online certified training programs.
• Credit notes cannot be used for treatments at the Well Being Center or purchases from the Boutique.
• When making a new reservation using a credit note, a new USD $500 deposit is still required. Credit notes cannot be used in place of the required deposit and will instead be applied to the remaining balance of the reservation.

Please note: No refund is available if you attend a program and are dissatisfied with its presentation or content, or due to dissatisfaction with the Yoga Retreat’s schedule or accommodations.

Gift Certificates

Terms and Conditions

Validity: Gift certificates are valid for two years from the date of purchase.

Non-Refundable: Gift certificates are non-refundable under all circumstances.

Transferability: Gift certificates may be transferred to a friend or loved one.

Usage Restrictions

• Gift certificates cannot be used at the Well Being Center or Boutique.
• Gift certificates are valid only for onsite accommodations and courses offered at the Ashram.
• Expired gift certificates will not be extended.
• Gift certificates are valid only at the Sivananda Bahamas Ashram Yoga Retreat and cannot be redeemed at another affiliated Sivananda Ashram or Centre.
• Gift certificates have no cash value and cannot be exchanged for cash, in whole or in part.

Lost or Misplaced Certificates

Gift certificates are issued electronically. If access to your certificate is lost due to an error in the name or email address provided, we will do our best to locate it. However, if we are unable to locate a record because incorrect information was supplied, the Ashram cannot be held responsible.

Redemption Process

Gift certificates may be redeemed by:

• Contacting the Reservations Team before making a reservation so the gift certificate can be applied; or
• Making a reservation online with the required USD $500 deposit and then contacting Reservations immediately to apply the gift certificate balance. Use this option only when the balance remaining after the deposit is equal to or greater than the gift certificate value. If the remaining balance is less than the gift certificate value, contact Reservations before making the reservation. We cannot refund any overpayment in order to apply a gift certificate retroactively.

Modifications

The Ashram reserves the right to modify these terms and conditions at any time without prior notice.